Term Of Use
Payment Policy
01. All orders are confirmed only after successful payment.
02. Once an order is placed, it cannot be cancelled or modified.
03. Prices listed are inclusive of applicable taxes within India.
International customers are responsible for any additional duties or import taxes applicable in their country.
For international orders, shipping cost will be shared via WhatsApp after order confirmation.
For any payment-related assistance, please contact us via WhatsApp at +91 98207 56539.
Personalization & Alteration Policy
01. Any alteration or customization request must be discussed and confirmed before dispatch.
02. As our pieces are carefully crafted and often detailed with handwork, minor variations may occur. These are part of the garment’s artisanal character and not considered defects.
03. Items are strictly non-returnable and non-exchangeable.
Shipment Policy
01. We ship across India and internationally.
02. Once the orders is ready they are dispatched within 14 business days.
Custom or alteration requests may require additional processing time.
03. International delivery timelines typically range from 3-4 weeks, depending on destination.
04. International shipments may be subject to import duties, customs charges, or VAT as per the laws of the destination country. These charges are the responsibility of the customer.
05. Ekta Sawhney is not responsible for delays caused by customs clearance, postal services, or unforeseen international transit issues.
For urgent shipping support, please contact us before placing your order.
Return, Refund & Exchange Policy
At Ekta Sawhney, every piece is crafted with attention to detail and premium finishing.
01. All sales are final.
02. We do not offer refunds, exchanges, or cancellations once an order has been placed.
03. All orders are non-refundable & non-returnable.
04. In the rare event of a manufacturing defect, customers must notify us within 24 hours of delivery with clear images and an unboxing video.
We encourage customers to confirm sizing and product details before purchase.
For fit guidance, please WhatsApp us at +91 98207 56539 prior to placing your order.
